Anyone signing up for membership with IPHM or using our services are stating that they agree and have read our T&Cs and accept our Code of Ethics
Terms & Conditions - Holistic Therapy Services Ltd - Trading as IPHM
You must read and accept the appropriate terms and conditions below for your membership type in order to be accepted for IPHM accreditation.
All memberships are set to renew automatically. If you prefer not to have this setting enabled, please let us know in advance.
Misuse of IPHM Logo and our Trustmark is taken seriously – Only those who have valid current membership may use this and misuse either by wearing your badge or showing your certificate without valid membership may result in prosecution.
Training Provider Terms & Conditions
Sub Educator Terms & Conditions
Corporate Member Terms & Conditions
Cancellation Policy
Monthly Instalments - Minimum Period Terms and ending your Agreement -
Important please read if you have chosen to pay for your subscription via our instalment plan as these are the terms you are agreeing to. Your payments will be due monthly on the same date as you signed up. All payments are inclusive of VAT
Your Pay Monthly Membership Agreement has a minimum term called a Minimum Period, which could be as short as 30 days. After the Minimum Period, you can end the agreement by giving us 30 days' Notice (unless any other statutory or regulatory rules apply -(IPHM do not accept a refund request after this period) Please note the ownness is on the member to inform us of any necessary changes such as new email address or contact details, IPHM accepts no responsibility for emails not being received.
If monthly payments are not made on time then IPHM has the right to request the full balance outstanding. It is important to make your payments on the date stated once agreed and if you have any difficulty then you should contact us immediately.
Unless specified otherwise, if you want to end the agreement during the Minimum Period or we end this agreement as a result of your material breach, then you will have to pay an Early Termination Charge which amounts to no more than your Monthly Subscription Charges multiplied by the number of months left in your minimum period.
Examples of Early Termination Charges
Example 1: You have applied for a 12-month therapist membership via instalments costing £8 a month and decide to stop trading after six months. This means you’ll pay an Early Termination Charge for the last six months of your contract. which gives an Early Termination Charge of £48.00.
Example 2: You have applied for a 12-month standard training provider membership via instalments costing £17.50 a month and decide to stop training after six months. This means you’ll pay an Early Termination Charge for the last six months of your contract. which gives an Early Termination Charge of £105.00.
We may end the Agreement if you don't pay any Charges that are due or if you’re bankrupt. We can also end the agreement if we reasonably believe the Service is being used: fraudulently, illegally, in a way that harms our reputation, or to cause annoyance (amongst other things).
This is a rolling contract and renewal will continue unless cancelled. Please note you will always be sent a reminder 10 days prior to automatic renewal so if wishing to cancel then please ensure we are notified before your renewal certificate has been issued. Once issued no refund will apply.
Refunds: As you will need to make payment when you apply for membership, please note that should IPHM not accept your application for any reason then you will receive a full refund. Should you apply for membership and IPHM are happy to accept your application after review but you simply change your mind, then you will incur an admin charge no more than £25 providing your listing has not been published. If published then you will be liable for the full term.
Report or Raise a Concern
Our Complaints Policy: IPHM are determined in delivering a high-quality service to all our clients. Please only bring a complaint to IPHM if you have already contacted the member concerned but have not been able get your issue addressed.
Matters that IPHM can Address and are able to assist with:
- Courses or providers who are misleading the public by claiming they are IPHM accredited when they are not.
- Misuse of our IPHM logos
- Members issuing qualifications using our logo for non-accredited or IPHM recognised courses.
- Members offering services they are not qualified to do
- Breach of T&C's
Timeframe for Complaints? The time frame for bringing a complaint to our complaints Advisory Board can take up to 6 week.
The IPHM reserves the right to suspend or withdraw accreditation depending on the nature and severity of the complaint, as well as the number of repeated complaints lodged against a member. No refund will be issued if the complaint is upheld.
How to make a complaint - IPHM will only address complaints made via our official complaints form,please use the link below. Please not do not submit a complaint via email or telephone unless you have already completed this form.
Please complete here
PUBLIC IPHM DISCLAIMER NOTICE
Disclaimer: Our Holistic Directory is designed to provide an advertising space where holistic health professionals and healers can promote their work online. Whilst we try to maintain a good standard of listings on the site, the fact that a therapist or practitioner's details are on display does not imply any personal or professional recommendation by us. We accept the details offered to us by each practitioner in good faith - that includes their therapy qualifications, memberships/ registrations etc. Each of our listed practitioners should be happy to provide evidence of their advertised qualifications & professional memberships, plus proof of relevant insurance cover if asked for, which we suggest you may want to request before embarking on any treatment, for your own peace of mind. IPHM are not responsible for any actions, behaviour or claims made by the therapists/ practitioners/Training providers listed on this site.